HOSPITALITY EDUCATION AND INSPIRATION
Join us for the latest LoadedLabs sessions where you'll pick-up world beating advice from Hospitality Pro's and our LoadedLabs team.
Book your seat in our FREE online sessions
Wed Aug 16, 2023 11:00am NZT
Legendary designer and hospitality specialist Gerrick Numan from Mille joins us to discuss the secrets to great interior design and fit-out that customers love.
You'll get great value from this session, whether you've got a major new venue planned, or looking for inspiration on minor interior tweaks and updates you can make.
Legendary designer and hospitality specialist Gerrick Numan from Mille joins us to discuss the secrets to great interior design and fit-out that customers love.
You'll get great value from this session, whether you've got a major new venue planned, or looking for inspiration on minor interior tweaks and updates you can make.
Richard Mcleod our Loaded CEO shares his story on building a 12 site hospitality group, and the exact steps he took to move from constantly being in firefighting mode to operations running seamlessly.
In the session he will share;
Would you like your people to be delivering the most productive feedback to your team, but you're not sure how to get them there?
Learn why great coaching conversations are so valuable, how to create the space to have them and how to deliver inspiring conversations that motivate your team and help them to feel valued.
Liz will leave you with a plan on how to;
The only thing more challenging than operating a busy Kitchen in a restaurant is running multiple busy kitchens!
If you are currently running multiple venues or have ambition to in the future, then make sure you're there for this one.
We'll be asking Kevin:
- How to communicate and hold each Head Chef accountable;
- The reports he expects from his team every week
- How to keep standards high and wastage low
Hot off the press is our brand new pay adjustments feature for helping you accurately manage your rosters, timesheets and payroll exports.
Grace Mitchell from our product team will take you through,
- How to make sure your staff payrates and paycodes are setup correctly before you start using pay adjustments.
- How to enable public holiday, holiday pay and kiwisaver adjustments.
- How to make one off manual adjustments for staff
-Viewing adjustments on a per employee basis and in your labour reports.
- Resources for exporting to your payroll system
You've got a relatively junior team member that is a superstar on the floor or behind the bar, but how do you know if they are going to cut it as a manager, and when you do promote them how do you give them the best chance of success.
In this Q+A Session, Legendary multi-site Operations Manager George Eason will answer,
- How to understand when a high performer will not make a great manager and when they likely will.
- How to offer them the role and set your expectations of what they'll achieve.
- The training they should always get before being responsible for managing a venue solo.
- The ongoing development, support and accountability they should be getting early in the role.
With 15 years experience George is a wealth of practical knowledge, and you'll have an opportunity to ask him any question you like during the session.
At a time where compliance, staff turnover and shortages are at an all time high, Katherine Dippie and James O'Connell will walk you through how to streamline your HR processes so that your existing and future team see you as the best place to work in hospitality, well ahead of your competitors.
By the end of the session you'll have;
- Proven tactics for recruiting A+ staff members
- A clear understanding for how to implement a world class onboarding system
- The best way to set goals and create a development plan for each team member.
You'll also get to see MunaHR, the product that James and Katherine are working on to make all of your hospitality HR, completely seamless.
If you've ever felt like you're on a rollercoaster with the sales you're achieving in your business, then the first step you need to take is to understand the full revenue loop, of marketing, sales and customer fulfilment.
In this session Liz Perkins will show you how to;
1. Understand the difference between Marketing, Sales and Fulfilment within a hospitality business
2. Decide how to define your key target market
3. Learn how to leverage your marketing investment through strategic customer fulfilment
4. Communicate clearly the marketing goals with your team for great ROI
Sophie will teach you;
- How to build recipes and menus so you can monitor your cost of goods and make decisions in real time.
-How to build your out component recipes
-How to create and cost your plated recipes and menus
-How to ensure your costings are kept up to date reflecting fluctuations in stock pricing automatically
Most hospitality businesses to their detriment don't utilise the skills and experience of their team to help drive topline sales.
In this session Liz Perkins will give you the proven system for taking them along for the ride and helping you drive greater revenue.
In this session you will learn:
- How to teach the basics of financial literacy.
- How to analyse the actions that drive your revenue results.
- How to communicate the right numbers to your frontline team.
The "Going Pro in Hospitality" series dives into ensuring you are one of the 10% of operators who is actually paying the prices agreed with suppliers.
Richard McLeod our CEO at Loaded will teach you;
- How to collect the data to negotiate the best possible pricing.
- Where you should focus your purchasing when you are short on time.
- The ordering and receiving system to follow to make sure you end up paying the right price.
- Systemising the process of monitoring pricing.
In this session our platinum partner at The Hospitality Company will take you through why many of the world's leading hospitality companies are using Open Book Management to drive success in their businesses.
You'll learn;
Presented by our platinum partner at The Hospitality Company.
Liz Perkins has owned and operated her own hugely successful hospitality business, and has now coached 100's of NZ and Australian businesses on how to do the same.
She spends her time travelling, studying and meeting some of the worlds best hospitality groups including Union Square Hospitality ( Shake Shack) in New York City and Zingerman's in Ann Arbour.
In this session she'll teach you why a powerful weekly management session will transform your hospitality business and the tips and tricks for getting your team producing world class results.
Sophie is back to help you tackle your stocktake reporting;
You'll leave the session knowing how to;
Sophie Rattray the head of Loaded Labs has run all kinds of hospitality businesses, and is a total pro when it comes to setting up your rostering for success.
You'll leave the session knowing how to;
Ask our CEO Richard Mcleod anything on his 15 years experience in building a nationwide hospitality group, and anything you could be doing to use Loaded to manage your business better.
Expect discussion on;
Founder of Lone Star & Joes Garage
WATCH NOWIn a career spanning 33 years Lucy Whelan has been involved since "Ground Zero" with the Lone Star Group. She is a class act at the heart of a company that practices love, care and generosity better than any other hospitality group I know.
Easily the largest big format franchise in the country with 40 venues across the country we'll dive into how Lucy and her fellow founders took a passionate love of country music and evolved it into a hugely energetic family business that embraced extended family members and close friends to become a hospitality icon.
In growing a business from one site to forty, we will hear a lot of great war stories of the franchising game and very practical advice for anyone looking to franchise their existing businesses or grow their existing franchise.
Owners of La Rumbla & Slow Cuts
In the resort town and tourist mecca of Queenstown, we’ll find out how hospo owners and partners Sam Gruar and Penelope Johnson have created their own thriving niche in a very crowded market, with their Iconic La Rumbla and Slowcuts restaurants and recently opened Good day cafe.
Prior to the opening of La Rumbla and Slowcuts both have enjoyed significant hospitality careers with Sam having done his time at New Zealand institutions Saffron and The French Cafe while PJ was an integral part of The Good Group team and involved in the openings and growth of their Botswana Butchery outlets.
After a stint together in Ibiza at one of the world's largest nightclubs they returned to New Zealand and have opened three outlets in quick succession. It has been an amazing hospitality story to watch.
We’re looking forward to finding out how the couple have slotted into their own roles within the business, the difficulties they’ve faced with such rapid growth and of course how they are making change in their business to ensure success in a town that now has no international tourism.